OUR EXPERTISE

SaaS expertise,
delivered through
connectivity

Platforms

Businesses are increasingly reliant on scale Software-as-a-Service platforms for important functions in their business, from client relationship management to IT service management. These platforms are powerful, but also powerless unless they are implemented with understanding and focus on the delivery of business value. Cloud-native platforms such as Salesforce and ServiceNow leverage an ecosystem where we can procure, configure and build on an ever-evolving and capability rich environment. These platforms focus on extending their reach as each iteration has stickier and easy-to-use capabilities. This notion of “Rent or Leverage” allows organizations to move workload to the cloud without the talent requirements and a friendly, documented, feature-rich soft landing.

Get the most out of your platforms

Our SaaS Expertise

At Electric Mind, we specialize in Salesforce strategy, design and implementation, helping businesses streamline their sales, CRM, contact centre, customer servicing and marketing processes. Our team expertly configures, customizes, and integrates Salesforce to meet your unique business needs, ensuring a smooth transition whether it's a new implementation, migration, or optimization. By leveraging Salesforce’s powerful features—such as real-time data, automation, and personalized customer interactions—we help you boost productivity, enhance customer satisfaction, and drive revenue growth. With a scalable, unified platform, Salesforce empowers your business to grow and innovate seamlessly.

Needs Assessment & Solution Design
Salesforce Configuration (Sales Cloud, Service Cloud, Marketing Cloud)
Integration (ERP, CRM, third-party apps)
Data Migration
Workflow Automation
Custom Reports & Dashboards
User Training
Post-Implementation Support

Our ServiceNow business line specializes in delivering tailored solutions that streamline and enhance business operations through the ServiceNow platform. By expertly aligning technology with your organization’s goals, consultants implement, customize, and optimize workflows across IT service management (ITSM), HR services, customer service, and more. With a focus on driving digital transformation and operational efficiency, they provide end-to-end services from initial strategy to ongoing support and optimization. Through deep platform expertise and industry-specific insights, Electric Mind ensures you unlock the full potential of ServiceNow, achieving sustainable growth and superior business outcomes.

Data Migration
Custom Reports & Dashboards