At Electric Mind, we specialize in amplifying the effectiveness of your front-line teams (advisors, relationship managers, sales and service representatives, etc…). We design tailored interactions for your assisted & advised channels enhancing your employee’s & client’s experience. We evolve service led client value propositions, transform interaction blueprints, improving your client journeys and employee experiences. We drive change using our behaviour-led, platform powered approach leveraging Salesforce’s powerful features—such as real-time data, automation, and personalized customer interactions—we help you boost productivity, enhance customer satisfaction, and drive revenue growth. With a scalable, unified platform, Salesforce empowers your business to grow and innovate seamlessly.
Our ServiceNow business line specializes in delivering tailored solutions that streamline and enhance business operations through the ServiceNow platform. By expertly aligning technology with your organization’s goals, consultants implement, customize, and optimize workflows across IT service management (ITSM), HR services, customer service, and more. With a focus on driving digital transformation and operational efficiency, they provide end-to-end services from initial strategy to ongoing support and optimization. Through deep platform expertise and industry-specific insights, Electric Mind ensures you unlock the full potential of ServiceNow, achieving sustainable growth and superior business outcomes.